Using Roleplay Scenarios to Build Better Responses”
Patron Service Challenges: Using Roleplay Scenarios to Build Better Responses Part of the Library 2.0 Service, Safety, and Security Series with Dr. […]
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Steve Hargadon: New Webinar – “GRAY AREAS: Better Responses to Borderline Patron Behaviors”
GRAY AREAS:Better Responses to Borderline Patron Behaviors Part of the Library 2.0 Service, Safety, and Security Series with Dr. Steve Albrecht OVERVIEW: